You’re a business owner, not a technology wizard. All GuestTraction products have been built with this in mind, meaning that operators at all levels of business can manage our solutions with ease. We take the technical out of technology so you can focus on doing what you are best at, running your business.
This business came to GuestTraction wanting to completely revolutionize their front-desk process. Kelly and the team wanted to remove the need for a full-time staff member and remove the need for a front desk so The Residence Apartments could focus on a more optimal hospitality experience. GuestTraction were able to provide these services and more with their Dash solution including:
· Online Check-In
· Guest Portal
· Keyless Entry
· Card Authorization and Payment
· Gift Vouchers and Ordering
· Online Bookings
· Website Design and Development
The Residence Apartments now communicates with all guests prior to their stay, securely collecting ID, credit card details, guest information, and confirming and conditions related to the booking. This information is stored and supplied to the property for their business operations, including delivery of access control via keyless entry.
GuestTraction delivers a full end-to-end guest experience, significantly removing the need for staff member engagement and any need for a front desk. The guests using this service have provided an extremely positive experience and choose this property over neighboring businesses thanks to the streamlined reservation journey process.
"GuestTaction has provided us with an online check-in process that has allowed our business to adopt a contactless check in process, improving efficiency and lowering cost. We are guaranteed guests receive the right information and we collect the right information, giving both us and our guests peace of mind - Kelly Hamblyn, General Manager"
With five properties across Western Australia, the Seashells Group came to GuestTraction to develop an app (iOS & Android) to digitize each of their properties in-room compendiums and offer a centralized Loyalty Program.
The Seashells Loyalty Program is simple to use and very rewarding. Use the Seashells app to track your stays at any of our Seashells properties, and the front desk can log each night for you. When you've reached ten nights in total, head office will email/send you a $200 gift voucher* for your next stay at any Seashells property!
In addition to the Loyalty Program, the app provides individual property recommendations to:
· Local restaurants and bars
· Local attractions
· Local tours and services
· Property direct-dial phone number
· Property email contact
· Appropriate Map/Directions to each of the property partners' locations.
"GuestTraction has provided us with the Seashells Group app that has enabled us to assist our guests with their holiday planning while also rewarding them for their loyalty to Seashells. Guest engagement is important to us, and our loyalty program ensures we improve and maintain this. - Ben Colbert, General Manager"