Prepare your hotel for the future with powerful pre-arrival online check-in.


Like the airline industry, accommodation providers with GuestTraction can digitize the check-in process to improve the efficiency of their operation and offer contactless technologies. This includes collecting the guest's credit card, enabling the hotel to process transactions before arrival to secure the reservation. With this technology, the hotel importantly supports modern social distancing practices.

PMS Integrated


Regardless of booking source, our powerful platform collects all data and communicates directly with guests. We do this by connecting to all industry leading property management systems and channel managers. Finally, you can effortless collect customer data with ease, significantly increasing your business marketing capabilities.

PMS Integrated

Automated Communication


Guests are invited to complete a full online check-in process well before arriving at your property. Guests are directed to a customized guest portal with built to order branding, logos, and questions to match your business needs. This creates a strong and effective communication tool between your business and your guests.

Automated Communication

Gather Data


We live in an age where data is king. By having your own dedicated guest portal, we are able to securely collect all guest information and data and provide it to your business. This is incredibly important when it comes to sourcing true guest information from third-party reservations. This data can then be used for future marketing activities and exported by you. Our Guest Portal is also fully GDPR compliant, meaning your guest information is in safe hands and meeting all international regulations.

Gather Data

Improve Reputation


Something we have learned that transparency and clear messaging are incredibly important in a COVID-19 landscape. This transparency helps to create a positive impression with your future guests. We can now automatically communicate with your guests regarding of their device prior to their arrival providing them with all required information and friendliness before they even step through your front door.

  • Pre-arrival information
  • Booking reminders and changes
  • Gather any special requests
Improve Reputation

Security and Safety


Guest security and safety is a key decision-making metric for all travellers in today's travel landscape. Online check-in helps to provide important information to guests regarding their stay in a reliable and customer-centric nature. Our solution significantly reduces interactions with team members helping to remove safety risks associated with COVID-19 but also to decrease staffing expenditure for your business. 

Security and Safety

Increase Revenue


Increasing the total spend per reservation is an effective tool to improving your business's bottom line. Our studies show that guests are highly likely to purchase optional extras during their reservation journey. A guest portal ensures they are advertised effectively and easily purchasable using information already collected. This seamless process ensures that maximum revenue is being generated per guest, dramatically increasing the profitability of your business.

Increase Revenue
We connect with the best.

We connect with the best.

We know you have many suppliers to choose from when it comes to a technology provider. We have partnered and integrated into many of these market-leading solutions. This is because we believe that a collaborative approach allows different providers to focus on what they specialize in and will always give you the most powerful end solution. 

Integration Partners
Client Feedback

Client Feedback

The Residence Hotel came to GuestTraction wanting to completely revolutionize their front-desk process. Kelly and the team wanted to remove the need for a full-time staff member and remove the need for a front desk so The Residence Apartments could focus on a more optimal hospitality experience.

They now communicate with all guests prior to their stay, securely collecting ID, credit card details, guest information, and confirming and conditions related to the booking. This information is stored and supplied to the property for their business operations, including delivery of access control via keyless entry.

"GuestTraction has provided us with an online check-in process that has allowed our business to adopt a contactless check in process, improving efficiency and lowering cost. We are guaranteed guests receive the right information and we collect the right information, giving both us and our guests peace of mind. – Kelly Hamblyn"

Case Studies
We are always looking forward

We are always looking forward

We were one of the original technology providers in the hospitality space when we formed back in 2005, our first accommodation client Trekkers Backpackers, now known as Naumi Hotels Wellington is only a stone throw from our Wellington office.

Despite how many years we have been in business we have never become complacent; we are always driving innovation forward. From the early days of booking systems and website development, we now supply cutting-edge technologies that are leading the market internationally including keyless entry and online check.

Contact the team now