Normal Support Hours
Our team are on hand for any support queries, Monday to Friday Wellington business days, 9.00am to 5.30pm.
NZ Free Phone: 0800 669 638
Email to firstname.lastname@example.org is placed in a priority queue to be addressed by any one of our team members, so this is the best way to make sure your query is handled quickly. Emailing or calling an individual team member is subject to the availability of that person.
After Hours Support
For urgent queries outside these times, you will be directed to our after hours auto attendant, and given the option to be transferred to our on-call urgent after hours support person's mobile phone. Please note that after hours call out fees may be charged for this service at Welman's discretion:
- $150+GST per hour
- One hour minimum charge
If you transfer to a mobile and are connected to voicemail, please leave a detailed message, including the nature of the problem and what assistance you would like. Missed calls with no message, or a message without adequate details may not be returned.
We are dedicated to ensuring 24/7 uptime of our online services, but cannot guarantee a response after hours for general non-urgent support enquiries.
Our after hours call out fees enable us to provide after hours support for those who need it, while keeping our standard support rates low!